facebook

Application Support & Maintenance you can rely on.

When you need a reliable partner to keep your business systems running, fix issues quickly, and evolve the software as your business grows.

We provide ongoing support for applications we built and for systems developed by other teams. Your business can't afford downtime.

Need support for your application?

Tell us about your system and current challenges. We'll assess the situation and propose a support plan.

Request a Free Consultation

Sound familiar?

When professional application support becomes non-negotiable.

The original developer is gone

The team that built the system moved on. Now there's no one who understands the codebase or can fix issues quickly.

Bugs accumulate, fixes take too long

Known issues pile up because there's no dedicated team to prioritize and resolve them systematically.

No monitoring, no early warnings

You only find out about problems when users complain. There's no proactive monitoring or alerting in place.

New features can't be added

The business needs evolve but the application stays the same because there's no capacity for further development.

What does application support mean in practice?

Proactive monitoring, rapid issue resolution, and continuous improvement - so your systems work reliably and evolve with your business.

Proactive monitoring and alerting

We monitor your systems 24/7 and catch issues before they impact users. Automated alerts, health checks and performance tracking.

Bug fixes with SLA guarantees

When something breaks, we respond within the agreed SLA. Critical issues get immediate attention, minor issues are scheduled systematically.

Security updates and patching

We keep your dependencies updated, apply security patches, and ensure your application stays protected against new vulnerabilities.

Ongoing feature development

Beyond maintenance, we handle new feature requests, performance optimization, and system improvements as your business evolves.

How can we help?

Whether you need to take over an existing system or want ongoing support for a newly built application.

Need someone to take over your application?

Application takeover

We can help if:

  • The original development team is no longer available
  • You need someone to understand and maintain the codebase
  • You want a professional assessment of the system's condition
  • You need to stabilize a system before further development

We audit the application, create documentation, and take over support and maintenance responsibilities.

Discuss Application Takeover

Need ongoing support and development?

Support & Maintenance Plan

A support plan includes:

  • Monthly support hours for bug fixes and improvements
  • Proactive monitoring and automated alerting
  • Security patching and dependency updates
  • Regular performance reviews and optimization

We provide flexible support plans tailored to your system's needs and your budget.

Request a Support Plan

What does our support cover?

Our application support engagements typically include these areas.

01

Bug fixing and issue resolution

Systematic bug tracking, prioritization and resolution with SLA-based response times.

02

Performance monitoring

Uptime monitoring, response time tracking, error rate alerting and capacity planning.

03

Security maintenance

Dependency updates, vulnerability scanning, security patches and access management.

04

Database maintenance

Query optimization, backup verification, storage management and data integrity checks.

05

Feature development

New features, UI improvements and integrations delivered within monthly support hours.

06

Documentation and knowledge transfer

Keeping technical documentation up to date so the system is maintainable long-term.

How does application support start?

Step 01

System handover and audit

We review the codebase, infrastructure, deployment process and known issues. We document what we find.

Step 02

Monitoring setup

We set up automated monitoring, alerting and health checks for your application.

Step 03

Stabilization

We address critical bugs, security issues and performance bottlenecks identified during the audit.

Step 04

Ongoing support

Regular maintenance, bug fixes and feature development within the agreed monthly hours.

Step 05

Monthly reporting

We provide monthly reports on system health, resolved issues, and recommendations for improvement.

Step 06

Continuous improvement

Based on usage data and business needs, we continuously improve the application's performance and capabilities.

Ügyfeleink mondják.

We couldn't be happier with the custom software development solutions that NEXEN IT delivered. Their team listened to our needs and worked closely with us to develop a solution that met all our requirements. The end result was a high-quality product that has helped us optimize our business processes and increase efficiency.

Judit Bogatin

MD

NEXEN IT's mobile app development team exceeded our expectations in delivering an outstanding product. Their attention to detail and ability to understand our vision has resulted in an app that has helped us better connect with our customers and improve their overall experience.

Árpád Kajon

CEO

Working with you has changed our lives. The artificial intelligence-driven software development solutions have helped automate our processes and streamline workflows. The team's expertise and dedication represent an invaluable asset for our business.

Márk Sólyom

Director

Your IT consulting has greatly contributed to achieving our goals. Your team of experts provided us with valuable insights and recommendations, which helped us improve our operations and stay ahead of the competition. We can highly recommend NEXEN IT.

Zsuzsanna Kocsis

Grant Writer

Thank you very much! I must say that I am very satisfied and happy. :) I'm glad that I chose you for this project and I truly felt that my 'baby' was in safe hands with you.

Klára Gálik

Coach

Request a consultation.

Tell us about your application and support needs. We'll get back to you within 1 business day.